Prudential expands its health and wealth offerings on its Pulse by Prudential app with new partners

Singapore, Hong Kong, London, 8 November 2021 – At the 2021 Singapore Fintech Festival today, Prudential plc announced partnerships with Smarter Health and Privé Technologies to expand its health and wealth offerings on Pulse by Prudential.

Pulse is an artificial intelligence (AI) - powered mobile app designed to bring holistic health and wealth solutions to Prudential’s customers and the communities in its markets across Asia and Africa.

Mr Nic Nicandrou, Chief Executive of Prudential Corporation Asia, said the company is evolving beyond its traditional role of providing protection to also partner customers in their health and financial wellness journey.

“With rising longevity across Asia and Africa, more people are aware of the need to take better care of their health and to have enough savings to fund their extended retirement years. As a result, we are seeing rising demand for preventative healthcare and financial planning solutions which we are embedding into our Pulse ecosystem.

“We are pleased to work with two new tech partners, Smarter Health and Privé Technologies, to help our customers make better health and wealth decisions, so they can get the most out of life,” said Mr Nicandrou.

Making healthcare more accessible with Smarter Health

The partnership with Singapore-based Smarter Health will allow Pulse users to access a directory of specialist doctors and health screening services and make an appointment online. To begin with, these services will be made available to users in Singapore and The Philippines.

Mr Liaw Yit Ming, Chief Executive Officer of Smarter Health said, “We are excited to partner with Prudential in their mission to help people achieve better health outcomes with technology. We will constantly review and grow our network of service providers so that Pulse users can be assured of continued access to quality healthcare.”

The Smarter Health services contribute to a growing suite of healthcare offerings available on Pulse, including an AI-powered symptom checker, health assessment tool, and online consultation services with certified doctors, specialists and health experts. These solutions are offered through global and local partnerships with health-techs from around the world, including UK-based Babylon Health, Indonesia-based Halodoc, Malaysia-based DoctorOnCall and Singapore-based MyDoc.

Making financial planning simpler with Privé Technologies

The partnership with Singapore and Hong Kong-based Privé Technologies will support Pulse users in their financial planning journey. For instance, they will be able to use Privé’s digital tools to assess their financial needs and receive suggestions for wealth planning and portfolio management. These services will be made available in Hong Kong, Singapore and Thailand in 2022.

Mr Julian Schillinger, Chief Executive Officer, Privé Technologies said, “Privé’s platform allows financial institutions and financial consultants to leverage technology to help their customers manage their wealth. We are looking forward to offering our services via Pulse to millions of people across Prudential’s markets.”

Prudential has rolled out digital wealth solutions on Pulse in three markets – Singapore, Thailand and The Philippines, with plans to include more countries next year. In these markets, users have access to a personal AI digital assistant trained to respond to users’ queries on financial planning and a Knowledge Centre containing bite-sized information resources. There is also a ‘360 View’ which allows Prudential customers to get a single view of their insurance plans with the company.

Combining technology with strong advisory capabilities

The solutions on Pulse complement the strong financial advisory capabilities of Prudential’s financial consultants to provide a holistic and customised customer experience.

Mr Nicandrou added, “With our wealth services on Pulse, we aim to empower people with knowledge and tools so they can make more informed financial decisions. These services are also designed to work in tandem with our financial consultants, providing them with insights and information that can help them understand their customers better, respond quicker, and ultimately provide a better service.”

Pulse is part of Prudential’s strategy to provide affordable and accessible healthcare and to make financial planning simpler to everyone throughout Asia and Africa. Launched in Malaysia in August 2019, Pulse is now available in 19 markets and 11 languages in Asia and Africa, and has been downloaded more than 30 million times.

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About Prudential plc

Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa. The business helps people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. Prudential protects people’s wealth, helps them grow their assets, and empowers them to save for their goals. The business has more than 17 million life customers in Asia and Africa and is listed on stock exchanges in London, Hong Kong, Singapore and New York.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with The Prudential Assurance Company Limited, a subsidiary of M&G plc, a company incorporated in the United Kingdom

About Smarter Health

Smarter Health provides a trusted infrastructure for data exchange between key stakeholders of the healthcare ecosystem. Their “Simplify, Standardise and Systemise” approach supports the delivery and payment of healthcare services in an efficient and effective manner. They believe that healthcare should be accessible, affordable and accountable. The Smarter Health team consists of experienced senior executives from established healthcare and insurance institutions in Asia.

About Privé Technologies

Privé Technologies is a Software as a Service provider with a blue-chip client base that spans over 16 markets across Asia and Europe. With a decade of experience and offices in 8 countries, Privé is one of the fastest-growing Fintechs in the region, and we are excited to work with them to achieve our mission of empowering our Pulse users to effectively take control of their health and wellbeing.

Founded in 2011, Privé Technologies empowers its customers through its open platform of integrated wealth management modules that enables them to efficiently manage and service their clients. Through Privé’s diverse range of specialised modules, financial institutions can build integrated advisor and end-client journeys, without the need to juggle multiple vendors. This allows them to offer groundbreaking digital wealth management solutions to their clients with a fast time to market.